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How can I make sure my order arrives by Christmas?

Estamos comprometidos con garantizarte que tu pedido llegue a tiempo para las fiestas. Para asegurarte de que llegue antes del 24 de diciembre, ten en cuenta las siguientes fechas límites:

  • Para envío estándar: realiza los pedidos antes del 16 de diciembre
  • Para el envío rápido: Haz tu pedido antes de las 2:00 p.m., hora del este, del 20 de diciembre 
  • Para el envío de entrega al día siguiente: haz tu pedido antes de las 2:00 p.m., hora del este, del 23 de diciembre
  • Territorios de EE. UU.: haz tu pedido antes del 11 de diciembre 

For more information, visit our Shipping & Delivery page.


¿Qué puedo hacer si necesito devolver un artículo?

We've extended our 45 day return window for the holidays. Orders placed on puma.com between October 14, 2019 and December 17th, 2019 may be returned in their original, unused condition as late as January 31, 2020. Orders placed after December 17th will follow our normal return timeframe of 45 days after purchase. Para iniciar tu devolución GRATIS, haz clic AQUÍ.

Excepciones en devoluciones: PUMA no acepta devoluciones en tarjetas de regalo ni en productos personalizados. Los pedidos de productos personalizados no son reembolsables, excepto en los casos de defectos de fabricación o material, en cuyo caso puedes ponerte en contacto con Atención al cliente por teléfono o email para obtener asistencia.


How can I make an exchange?

Unfortunately, we do not offer direct exchanges at this time. You can, however, initiate a return and place a new order for the correct size or color. For assistance in placing a new order, please contact our Customer Service team at 1-888-565-PUMA (7862). We are happy to offer free returns and free standard shipping on your replacement order for all orders placed on puma.com


Can I purchase a gift card online?

Give the best gift of all- free PUMA shopping money! You can purchase an E-Gift Card (find it HERE) that can be redeemed online or at any participating PUMA Store. You may choose any dollar amount between $10 and $500 for PUMA E-Gift Cards. For more information on Gift Cards and E-Gift Cards, visit our page.


The gift I bought yesterday is now on sale. Can I return it and get it for the lower price?

No need to return. If a price is lowered within 7 days of your purchase on puma.com, we will honor the new price and credit your account the difference. To get your credit, please email customerservice@puma.com with your name, address, item number, and order number. ¡Felices fiestas!


More holiday questions?

You can reach out to Customer Service by email, phone or through live chat.

Email: customerservice@puma.com
Toll-free number: 1-888-565-PUMA (7862), 7am - MIDNIGHT EST, 7 days a week
Live Chat Hours: 7am - MIDNIGHT EST, 7 days a week
Please note Customer Service will be closed from 6:00 pm EST on December 24th until 8:00 am EST on December 26th.